Shipping & Returns

Return Policy:
We want you to be happy with your purchase. There are times when items will need to be returned. If you need assistance in finding a replacement item for the one you are returning, please e-mail us or call us (724-934-8795) for assistance. For all internet returns, the following terms and conditions apply (NOTE: we have a different return policy for in-store purchases, please view the return policy attached to your receipt):

• Clean, unlaundered items are returnable within 7 days of receipt. Items must be post-marked within 7 days of delivery date in order to qualify for a refund (online purchases). Between 7 and 15 days, items may be returned for store credit only. Items older than 15 days can not be returned or exchanged. NOTE: EXTENDED RETURNS FOR HOLIDAY PURCHASES - items purchased between Dec 1st and Dec 24th may be returned within 30 days or until Jan 15th for a refund - whichever is shorter. 
• Sale items may be returned for 7-days from date of receipt ONLY. No refunds or exchanges will be given on sale items after 7 days from the  date of receipt.
• Final Sale items may not be returned or exchanged. These items are limited and if out of stock, will be removed from your order without notification. During special sales, alternates will not be offered. Out of stock items will be removed and the remainder of your order will be shipped.
• All items to be returned must have original hang tags attached and must be in unworn, unwashed, sale-able condition. Due to health reasons, returns will not be accepted if the product is washed, has been worn or is missing the original hang tags.
• All items returned must be in their original packaging. Any returns without original packaging will be charged a $5 per item restocking fee.
• Molded Cup bras should not be turned inside out.  All molded cup bras must be stored right-side out.  Bras that have been inverted or dented will not be accepted for return or exchange.  Please stuff cups with tissue paper to protect them during shipment.
• Shipping and gift wrap charges will not be refunded.
• Please be careful to avoid deodorant stains and leakage stains as we cannot accept returns on stained items.
• Please be careful to avoid handling the garments around items with strong smells e.g. cigarette smoke, kitchen areas while cooking, while wearing perfume, etc. Items returned that have been exposed to these smells are not resalable and will not be accepted for return.
• Personal use or sterile pack items may not be returned unless defective. This includes all breast pumping parts, nursing accessories (such as breast pads and nipple shields) and creams/lotions/masks. 
• All Bras/camis must be tried on with undergarments on underneath them in order to be eligible for return. Any items with stains, sweat marks, leakage marks or deodorant marks are not eligible for return.
• NOTE: For hygienic reasons, Masks/Undergarments/Panties/Shapewear/Swimwear/Garters (excluding bras) are not eligible for return or exchange. Please be sure to order the correct size as they can not be returned or exchanged.
• Please note that many bras are meant to be hand washed. We cannot be responsible for damage to bras that have been machine washed/dried when instructed otherwise.
• Please include a photocopy of your original receipt or packing slip with returns. Without the receipt copy, a store credit will be issued.
• Refunds will be issued in the original form of payment for the price paid (less any applicable fees or discounts). For Gift orders, please specify if you would like the refund to be sent to the original form of payment or issued as a store credit instead.
• Gift Certificates can not be returned or refunded. If you return an item that you purchased with a gift certificate, a store credit will be issued for you to use at a later time.
• Items that do not meet the requirements for a return will be sent back to the sender at the sender’s expense.
• Items that are "free with purchase" must be returned unopened if the "purchased" item is returned. If they are not, you will be charged the full retail price for them.
• NOTE: Due to bank processing time, it may take up to two billing cycles for your return to appear on your statement.
• Returns are processed within 2-3 weeks of receipt at our PA-based warehouse. You will receive an email with your return information once it has been processed.
• If you need to return an item, please ship the item to the address above using USPS. You are responsible for your package until it arrives here, so we encourage you to insure it and use delivery tracking. If you have questions or need assistance, please contact us by phone 724-934-8795 or e-mail (returns@levanabratique.com). If you would like to send your return using UPS or FedEx, please contact us for our physical mailing address.
• If you need to return an item, please fill out the return paperwork that came with your order and ship it to us at the address above. If you need additional assistance or if you need another copy of the return form, please contact us by phone 724-934-8795 or e-mail.

Sales Tax:
Orders shipped to addresses within the State of PENNSYLVANIA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate. Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.

Order Confirmation:
After you make a purchase, you will receive an e-mail confirmation containing your order number.

Gift Wrap
Gift wrapping options are available for most items. Where gift wrap is not available, a note will be posted on the product page. An email will be sent to indicate any other choices that may not be able to be gift-wrapped. All items in a single order will be wrapped together into one package unless requested to package them separately. To request separate packaging, please place instructions into the comments box of the checkout screen. Additional charges may apply for separate packaging. You will be sent an email indicating these charges prior to shipment. 

Shipping Guidelines:
Levana Bratique offers different shipment options for your convenience. NOTE: All express mail shipments require a signature and MOST regular delivery packages require a signature.  Please be sure you are shipping to an address where someone will be available to sign for your package. For International shipments - please see below. Levana Bratique charges actual shipping fees for items that are ordered. Actual shipping fees are calculated at checkout prior to submitting payment so you can see what your actual shipping fees will be before placing your order. DUE TO DELAYS WITH THE USPS, WE HIGHLY RECOMMEND CHOOSING A DIFFERENT SHIPPING METHOD OTHER THAN USPS.  PACKAGES SENT VIA USPS HAVE A HIGH PROBABILITY OF DELAY OR LOSS.

All in stock items are shipped within 1-2 business days from our Pittsburgh, PA warehouse if placed Monday through Friday. Orders placed on a weekend or postal holiday will be processed the following business day. **NOTE: during holiday seasons (e.g. Christmas, 4th of July) shipping may be delayed if our boutique is closed. A message will be sent indicating the expected ship date if this is the case. If an item is not in stock an e-mail will be sent with the anticipated ship date. If an alternate color is available, an e-mail will be sent offering the client the choice of immediate shipping on the alternate color or waiting for the back ordered item in the original color. When promotional codes, coupons or free shipping are utilized, Levana Bratique reserves the right to delay shipments of in stock items to wait for back ordered items and minimize the number of shipments.

If an item is on back order, Levana Bratique generally will ship all other items that are in stock (although we reserve the right to delay shipment of instock items to consolidate items with out of stock items). Once the back ordered item is received, we will complete the order with a follow up shipment. For domestic ground/economy shipments, the customer is responsible for the shipping cost approved by the submission of their credit card at the time of ordering, and will not be charged any fees for the follow up shipment. Backorders are sent via Economy delivery even if the original order requested Express or Priority delivery.  If you would like a quicker shipment option for your backorder, additional fees will apply for Express Mail packages and Priority Mail packages. 

Levana Bratique reserves the right to cancel any order at any time due to back orders or the unavailability of an item. We also reserve the right to refuse to ship to certain destinations, if we deem that destination to be an insecure shipping area.

INTERNATIONAL ORDERS

Levana Bratique has partnered with a trusted company, Zonos Checkout, to process orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and check out. You  You will be redirected to our international checkout center where you will have the opportunity to pay in your local currency. Duty and Taxes are pre-paid for all orders for your convenience.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Levana Bratique. We will ship to most destinations around the world. Click on the country flag at the bottom right of your screen to see if your country is available.